'With our more than 20 years of cumulative experience in the industry, we are dedicated to providing the best Quality, Value and Service to meet our customers’ needs. We are happy to help you! For any inquiries, please feel free to call us at 424-324-2428 or email sales@federalonesupplies-gsa.com'
Federal One Supplies LLC © All Rights Reserved.
Free Shipping on most UPS Orders
more than $99
Toll Free: 877-201-4543
Email: sales@federalonesupplies-gsa.com
9253 1/2 CEDROS AVENUE, PANORAMA CITY, CA 91402
Business Hrs: 8am-5pm PST (M-F)
Our Premium Line™ has a special return policy of TWO YEARS! Yes, that's 24 months from purchase, that is how confident we are with our Premium Line™. So, if in case it doesn't work within 24 months from purchase, we will gladly replace them for you.
Not Satisfied with the product you purchased from us? Please contact us and let us know why. You might be qualified with our 100% Satisfaction Guarantee, and you can get a FULL REFUND or a replacement of the same or equivalent product.
All name brands have their manufacturer's standard warranty.
For our customized or bare bones computers, generally, it has a one-year warranty. Computer Parts used have their manufacturer's warranty.
Our Premium Line™ has the most outstanding warranty so far. It has a two-year warranty which also includes the printer. If our Premium Line™ Toner has in anyway damaged the printer, we will pay for the repair or even replace the printer with a new one of the same make and model.
Some products have special instructions and warranty, we will advise you in case you order these items.
Standard Warranty
Return Policy
Special Return Policy - Premium Line™
Most items can be returned and then refunded full. Please see detailed information below on how to get the refund.
IMPORTANT NOTE: An RMA is necessary for ALL returns. Please do not return to our CA Main Sales office as this will result in a 30% restocking fee (this is only for those who return items to our sales office instead of the address given with the RMA).
Return Procedures
1. Request an RMA from your Account Manager. RMA's are generally sent within 48-72 hours (business days, weekends not included).
2. Once we’ve provided your RMA number and a return address (please don’t ship back to our customer service office, we will provide an address for you), carefully repackage the items to be returned. Write the RMA number on the outside of the shipping box (never on the product packaging itself).
3. Send the items to the return shipping address we’ve provided using a carrier who offers proof of delivery (like UPS, FedEx, or Priority Mail).
4. In about two to three weeks after the receipt of your return, you should see your credit appear on your credit card statement.
Ordered the wrong item? We can help you return it, just call us within 14 days. Most products are shipped from our Wholesalers and Manufacturers, so a restocking fee (15-30%) may apply. Please note that for wrong items ordered, you are responsible for any Freight Charges and other fees involved in the return.